Privacy Policy

Tranquilo Group Pty Ltd (“Tranquilo Group”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with our risk management, compliance, and outsourcing services.

1. What Personal Information We Collect

Depending on how you interact with us, we may collect:

• Name, address, email, and phone number
• Payment details (where applicable)
• Employment details you provide when engaging with our services
• Information related to your organisation’s compliance or risk profile
• Website usage data (via cookies, analytics tools)
• Any other information you provide directly (e.g., through forms, support requests, or consultations)

2. How We Collect Information

We may collect information when you:

• Use our website or online platforms
• Contact us via email, phone, or online forms
• Register for services, consultations, or events
• Provide documentation as part of compliance or risk assessments
• Subscribe to newsletters or updates

We may also receive information from third parties with your consent, or where required for risk and compliance purposes.

3. Why We Collect and Use Personal Information

We collect and use your personal information to:

• Deliver our compliance, auditing, and risk management services
• Conduct assessments, prepare reports, and provide tailored recommendations
• Communicate with you regarding services, accounts, or inquiries
• Send newsletters or promotional materials (where you have consented)
• Process payments and manage transactions
• Ensure security and integrity of our platforms
• Comply with legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and service providers assisting with our services
• Third-party providers of IT, hosting, analytics, and communication systems
• Professional advisers such as auditors or legal consultants
• Regulatory or government authorities when required by law

Where personal information is disclosed outside of Australia, we take reasonable steps to ensure it is handled securely and in accordance with the APPs.

5. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely in physical and electronic formats, with access limited to authorised personnel only.

6. Cookies and Online Tracking

Our website may use cookies and similar technologies to:

• Improve your browsing experience
• Analyse website performance and traffic
• Provide tailored marketing where applicable

You can manage cookie preferences through your browser settings.

7. Access and Correction of Your Information

You may request access to the personal information we hold about you, or request corrections where it is inaccurate, out of date, or incomplete.

Requests can be made in writing to the contact details below.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

9. Contact Us

For any questions, access requests, corrections, or complaints about this Privacy Policy, please contact us at:

Tranquilo Group Pty Ltd
Email: info@tranquilogroup.com.au
Phone: +61 419 532 742
Address: Perth, Australia